Privacy Policy

Welcome to the website https://go-evmobility.com/ / mobile application by the name of "GoEV" available on the Apple App Store and Google Play Store ("Platform"), which is operated by Minder EV Logistics Private Limited ("we", "us", "our", "Company"). The Platform enables its users to transport goods from the point of pick-up to the drop-off point on the Company's vehicle driver by its authorised driver partner or use software provided by us in connection with any of the foregoing (collectively, "Services").

This privacy policy ("Privacy Policy") is published under Section 43A of the Information Technology Act, 2000 and the rules thereunder, as amended from time to time, including but not limited to the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 ("SPDI Rules"). For the purpose of the Privacy Policy, "you", "your" or "User" means any person who accesses or uses the Platform and Services.

1. What data do we collect from you?

When you access our Platform, we may ask you to voluntarily provide us with certain information that personally identifies you or could be used to personally identify you ("Personal Data"). Without prejudice to the generality of the above, data collected by us from you may include inter-alia the following:

Personal Data

Personal Data may include, but is not limited to:

1. Name
2. Phone Number
3. Email
4. Location
5. Official Documents
6. Bank Account/ Credit Card/ Debit Card Details

Usage Data

Usage Data is collected automatically when using the Platform and/or Services. Such data may include, but is not limited to:

1. Device Information
2. Web Beacons
3. FTF (Forward to a Friend) Links
4. Log Data
5. Cookie Data
6. Behavioural Information (including Booking Pattern)
7. IP Address
8. Demographic Information
9. Location Tracking

2. What do we do with the collected Personal Data?

1. To provide and maintain our Services, including to monitor the usage of our Services
2. To manage your registration as a user of the Services
3. For the development, compliance and undertaking of the services contract
4. To contact you regarding updates or informative communications related to the functionalities
5. To provide you with news, special offers and general information
6. To attend and manage your requests to us
7. For potential business transfers or mergers

3. How we ensure the safety of your information

We prioritise the security of your Personal Data. We implement a comprehensive security framework encompassing:

1. Technical Safeguards: We utilize robust encryption standards, including AES 256 encryption during data storage on our cloud service provider, Amazon Web Services (AWS)
2. Organizational Measures: We maintain policies and procedures to safeguard data access and handling
3. Regular System Maintenance: We maintain a schedule for updating server software and security protocols
4. Secure Access Controls: We implement robust access controls to restrict unauthorized access
5. Employee Training: We conduct regular security awareness training
6. Data Access Reviews: We regularly review and update data access permissions
7. Data Minimization: We collect and store only the minimum amount of Personal Data necessary

4. Your Rights

1. Right to erasure: You can request deletion of your Personal Data by contacting us
2. Right to access/rectification: You can correct, delete inaccuracies, or amend your Personal Data

5. Usage of Cookies

A cookie is a small information file that is sent to your computer, mobile or other device when you visit a website and it will recognise your device on future visits. These types of files do various jobs including remembering your preferences and chosen items, improving your site experience and ensuring that the adverts or offers you see online are more relevant to you.